Petfood & Wire Sales
Return & Exchange Policy

Return Policy Guidelines

Our return policy extends for a period of 30 days, granting you a full month from the moment you receive your item (not when we ship it) to initiate a return.

For your item to qualify for a return, it must maintain the same condition in which you received it—unaltered and unused, complete with tags, and packaged in its original container. Additionally, retaining the receipt/valid proof of purchase is necessary.

To commence a return, please reach out to us at sales@petfoodandwire.com.au. It’s important to note that returns should be dispatched to the following address:
15/19-21 Seton Rd, Moorebank NSW 2170.

Should your return be accepted, we will provide you with a return shipping label and comprehensive instructions detailing the steps and locations for sending back the package. It’s important to remember that items sent to us without prior return request will not be accommodated.

Feel free to contact us with any queries related to returns at sales@petfoodandwire.com.au

Handling Damages and Issues

Upon receiving your order, we kindly urge you to conduct an immediate inspection. Should the item be delivered in a defective, damaged, or incorrect state, we encourage you to contact us without delay. This allows us to promptly assess the issue and take corrective measures.

Exceptions and Non-Returnable Items

Certain categories of items fall under our non-returnable policy. These include perishable goods (such as food, flowers, plants, and seeds), custom-made products (including special orders and personalised items), as well as personal care goods (like beauty products/shampoo etc). Moreover, we are unable to accept returns for hazardous materials, flammable liquids, or gases. Please don’t hesitate to get in touch if you have any inquiries or concerns pertaining to a specific item.

Regrettably, returns cannot be accommodated for sale items or gift cards.

Exchange Process

The most efficient approach to securing the item you desire is by initiating a return for the item you currently possess. After the return is approved, you can proceed to make a separate purchase for the new item.

Refund Procedure

Once your return has reached us and undergone inspection, we will promptly inform you about the outcome of the refund approval. If approved, the refund will be automatically processed to your original payment method within a span of 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund as well. If more than 15 business days have elapsed since the approval of your return, we encourage you to reach out to us at sales@petfoodandwire.com.au