Terms of Use

By clicking on “sign in,” “create an account,” or “complete purchase,” and upon using our website or mobile application (referred to as the “Site”), you are indicating your agreement and acceptance of these stated terms and conditions. Please note that specific products and services available on our Site might be subject to additional terms. For instance, if you choose to enroll in our Treats loyalty program or subscribe to our Auto ship subscription program, you will also be subject to the corresponding Treats rules and Auto ship terms. Should there be any inconsistency between these Terms of Use and the terms applicable to a particular product or service, the latter will take precedence.

These terms and conditions, along with any other terms specific to products and services found on our Site, establish the service agreement (“Agreement”) between you and Pet Food and Wire Sales, and any of its owned or operated sites where these Terms of Use are posted (collectively referred to as “PetFoodWire”). This Agreement outlines the legally binding terms governing your use of our Site and your purchase or utilization of any products or services made available on the Site. By accessing and/or using the Site, you affirm and guarantee that you possess the appropriate right, authority, and capacity to enter into this Agreement and adhere to all the provided terms and conditions. You must be at least 18 years old to access, use this Site, or agree to this Agreement.

Important Arbitration Notice: These terms incorporate an arbitration agreement further on that has implications for your rights. You and PetFoodWire mutually agree that any disputes between us will be resolved through mandatory binding individual arbitration, and both parties waive their rights to participate in class-action lawsuits or class-wide arbitration, as well as their right to a jury trial. Arbitration typically involves less extensive discovery and limited appellate review compared to court proceedings. We strongly urge you to review these terms meticulously.

Electronic Communications

When you utilise our Site or transmit emails and other electronic communications from your desktop or mobile device to us, you are engaging in electronic communication with us. By sending these communications, you give your consent to receive responsive communications from us electronically, in a similar format. You also have the ability to keep copies of these communications for your own records. Through this, you affirm that all agreements, notifications, disclosures, and other communications provided to you electronically by us meet any legal obligation that such communications must be in written form.


To access specific functionalities of the Site (such as acquiring products and services collectively referred to as “Products” here) from Pet Food and Wire Sales (“Pet Food and Wire Sales”), you must create an account with Pet Food and Wire Sales (“Pet Food and Wire Sales Account”) and furnish certain details about yourself as instructed by the Site’s registration form. You hereby confirm and guarantee that: (a) all obligatory registration particulars you provide are accurate and truthful; (b) you will ensure the continued accuracy of such particulars; and (c) your utilisation of the Site adheres to all relevant laws, regulations, and the terms stipulated in this Agreement. It is your responsibility to safeguard the confidentiality of your Pet Food and Wire Sales Account login credentials.

You bear complete accountability for all activities associated with your Pet Food and Wire Sales Account, including but not confined to purchases, Site usage, or any communications originating from your account to Pet Food and Wire Sales. In the event of any unauthorized usage or suspicion of such, you commit to promptly informing Pet Food and Wire Sales. Upon receiving such notification, Pet Food and Wire Sales will take measures to suspend or secure your Account to avert subsequent unauthorized actions.

Permissible Uses of Site

Subject to the terms of this Agreement, Pet Food and Wire Sales hereby grants you a limited, non-transferable, and non-exclusive license to access and utilise the Site for personal purposes. This license does not encompass the right to engage in resale or commercial utilization of the Site’s features or content, nor does it grant permission to access or use the Site for any of the restricted intents outlined below. Pet Food and Wire Sales retains the right to terminate this license at its discretion and without prior notice.

The privileges bestowed upon you within this Agreement are subject to the subsequent limitations: (a) you shall refrain from using the Site to place orders on your behalf or on behalf of a third party for the purpose of resale to that third party; (b) you shall not license, sublicense, reproduce, sell, rent, lease, transfer, assign, distribute, host, or otherwise engage in commercial exploitation of the Site, its products, or its content without obtaining express written consent from Pet Food and Wire Sales; (c) you shall not alter, create derivative works from, disassemble, reverse compile, or reverse engineer any segment of the Site; (d) you shall not access the Site with the intent to develop a similar or competing service, or to download, copy, or accumulate content or account details for the benefit of another merchant; (e) except as explicitly stated herein, no portion of the Site may be copied, replicated, distributed, republished, downloaded, exhibited, posted, or transmitted in any manner or by any means without the express written consent of Pet Food and Wire Sales; and (f) you shall refrain from framing or employing framing techniques to encapsulate any trademark, logo, or other proprietary information or content (including images and textual descriptions) from the Site without acquiring Pet Food and Wire Sales’ express written consent.

Pet Food and Wire Sales reserves the right to modify, suspend, or discontinue the Site or any portion thereof, either with or without prior notice. You acknowledge and agree that Pet Food and Wire Sales will not bear any responsibility towards you or any third party for any alterations, suspensions, or terminations of the Site or any of its components.