Need Help? We Are Here. Frequently Asked Questions
View AllQ: Can I Opt for In-Store Pickup?
Certainly! You have the option to make an online purchase and retrieve your items from our store within one to two hours, sometimes even quicker. The added benefit is that selecting this method not only saves you shipping fees but also bypasses shipping time. Just remember, online orders designated for pickup must be confirmed before your in-store visit. Your ordered items will be reserved at the store for approximately one week. Before we cancel the order and return the merchandise to the warehouse, we’ll send you a reminder email and also give you a call a day in advance.
Q: What's the Expected Delivery Time?
All orders will be shipped using your preferred courier. Keep in mind that the following estimates serve as a general guideline, although there can occasionally be exceptions.
Estimated Time of Arrival (Off-Peak):
- VIC: 1-2 Working days
- NSW(ACT)/SA: 2-3 Working days
- TAS: 3-5 Working days
- QLD: 3-6 Working days
- WA: 5-8 Working days
- NT: 6-9 Working days
In-Store Pickup Location (NSW & By Appointment Only)
You can pick up your items at:
15/19-21 Seton Rd, Moorebank
Payment can be settled during pickup, but please keep in mind that we’ll require a 30% deposit.
Q: Can Someone Else Collect My Click & Collect Order?
Certainly! If you’d like someone else to collect your order, simply include their details (First name and Mobile number) in the ‘Comments’ section during the checkout process. This way, their information will be associated with the order, and we’ll be able to accommodate their pickup.
Q: Can I Modify My Delivery Address?
Yes, you can alter your delivery address, but ONLY if your order hasn’t been dispatched yet. If needed, reach out to us as soon as possible to request changes to your delivery address or details.
Q: Can I Cancel My Online Order?
Absolutely, you can cancel your online order, but this is only possible if your order has not yet been dispatched. Get in touch with us ASAP, and we’ll be happy to assist you in resolving the cancellation.
Q: Reasons for Order Cancellation?
You might wonder why an order has been canceled. In some cases, products have been discontinued, or the item is currently on backorder from the supplier. Rest assured, we will always provide a clear reason for any order cancellations, ensuring that you are kept informed throughout the ordering process.